Frequently Asked Questions
We listen and answer your questions
In this section, you’ll find quick and direct answers to the most frequently asked questions we’ve collected over time from our customers.
The refrigerator is a device used to cool food, and if the condenser grill is not properly cleaned, it can consume more energy, significantly increasing your home’s electricity consumption. This will shorten the appliance’s lifespan. It can also cause costly, or even irreparable, damage. It is recommended to perform preventive maintenance twice a year, cleaning the compressor and condenser areas where dust accumulates and prevents them from functioning properly.
You shouldn’t wait for symptoms such as frozen pipes, internal or external water dripping, or a bad smell to appear to know there’s a problem with your air conditioner. To avoid these and other potential problems, it’s recommended to perform preventive maintenance every three months to ensure optimal performance.
All the accumulated waste will gradually degrade the internal components of our washing machine, causing serious problems in the future. The accumulation of waste causes the drain pump to begin to fail. In the worst case, water can leak into the washing machine’s electrical components, causing irreparable damage.
If your stove smokes or if the flame is too low or too high, it’s most likely due to a problem with the injectors or burners. To prevent potential stove breakdowns, the most important thing is to have them checked promptly. Stoves, like any appliance in our home, require inspection by qualified personnel, not only as a preventative measure but also to ensure their longevity.
Washing machine maintenance will depend on the model, the quality of the soap used, and the amount of fabric softener used in the wash cycle. It’s recommended to perform this at least twice a year. The washing machine is responsible for removing all dirt, dust, soil, grease, food, paint, etc. from your clothes. While much of this waste is drained by the washing machine, it also gradually accumulates in its cavities.
Dryer maintenance is required at least twice a year. This maintenance includes cleaning the filter, humidity sensor, and air inlet and outlet to ensure optimal condition and prevent future damage to its various parts. The dryer has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.